Terms & Conditions
This site is offered to you by Guild Travel Ltd, whose registered office is at 1A Mornington Court, Mornington Crescent, London NW1 7RD. In these conditions “we”, “us” and “our” shall mean Guild Travel Ltd.
We are fully bonded by the Civil Aviation Authority (ATOL No. 5626) and are a member of IATA (91-256476). On this website, Guild Travel Ltd are, however, only acting as booking and ticketing agent for airlines and therefore your contract of sale for the travel service is with the relevant airline / service provider and is subject to such service provider’s terms and conditions. However, if you book both a flight and a hotel for the same holiday trip through Guild Travel Ltd, your hotel and flight package is covered by ATOL. ATOL protection extends primarily to customers who book and pay in the United Kingdom.
All services or products offered on this on-line booking website ore offered on behalf of an airline (the travel service provider) and if you would like to obtain any information about the provider of a service with whom you would like to make a booking, please contact us.
Acceptance of Terms and Conditions
Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
These terms and conditions only apply to travel services purchased through this website.
This website, and each of its modules, is the copyrighted property of Guild Travel Ltd and/or its various third party providers and distributors. Much of the content found on this website is owned by third party providers and distributors. None of the content or data found on this website may be reproduced, sold, transferred, or modified without our express written permission and/or our third party providers and distributors.
You may only use this website to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation.
You represent that you are over 18 years old and understand that in using this website you may create binding legal obligations.
To use our travel services you must be a Finn-Guild member. Subscription forms are available from the Finn-Guild office and Guild Travel Ltd.
Our Obligations and Liability
We are responsible to you to ensure that you receive the travel services, which you have booked, subject to the limitations on our liability, which are set out in this section. We strive at all times to ensure that the information available on this website is at all times accurate but cannot at all times guarantee that it is error free. We reserve the right to change information on this website at any time and we aim to correct any errors as quickly as is practicable after becoming aware of any errors.
We make no representation and exclude all warranties, express or implied, as to the quality, availability, timeliness, performance or fitness for a particular purpose of any of the travel services offered on this website.
We will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the site. Where Guild Travel is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made.
Force Majeure
We shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Guild Travel Ltd or its suppliers.
General
This Agreement and its performance shall be governed by the laws of England and Wales.
Flight Bookings
When you make a flight booking through this website the principal restrictions (such as cancellation and refund rules) applying to the flight will be brought to your attention where they are supplied to us by the carrier. Please note that purchase of an airline ticket does not guarantee you a seat on a specified aircraft. Airline overbooking policy often results in failure of the carrier to provide a seat on a booked flight for a passenger holding a valid ticket. If you wish to know any further details of the terms and conditions or overbooking policy of a particular carrier please contact the carrier directly. We will endeavour to give you the contact details for the relevant carrier if you call the ticketing advice line advertised on the footer of the website.
Making a Booking
When you submit a request to book a travel service at a price shown on this website we will send you an email by return confirming that your booking request has been received. This email will set out the details of the travel service you have requested and your credit card payment details.
On confirmation from the relevant service provider of the availability of the requested service your credit card will be debited and we will confirm the booking by email to you when the full price of the service has been received.
Please note that no contract for the supply of any service at the price offered on this website shall come into existence until the full price of the service has been received and you receive confirmation that the service has been booked.
We make every effort to try to ensure the prices shown on this website are accurate. However, as all the services on this website are offered by third parties, some of the prices may not be accurate at the time of booking. Once the full price of the service has been received we shall not alter the price of the service. The suppliers of certain travel services may however, under their terms and conditions be able to alter the price of some services, for example due to increases in flight or airport taxes or fluctuations in currency exchange rates. If the price of the service changes due to any inaccuracy on the website or change in price by the supplier we will notify you of such change before proceeding with your booking, giving you an opportunity to reconsider your booking.
Tickets and any other travel documents will be dispatched to the address of the Finn-Guild member only and to no other address. We aim to send your tickets for scheduled flights within 24 hours of payment being accepted. If your flight ticket is not issued within 24 hours of us taking the payment, the booking is protected by the Civil Aviation Authority (ATOL 5626).
When you receive any confirmatory e-mails from us and your tickets and/or other documents please check all details in such e-mails, tickets and documents and notify us as soon as is possible if there are any errors. The carrying of appropriate travel documents, including valid passport and where appropriate the necessary visas, is the responsibility of the traveller. Details of passport and visa requirements are available when requested in writing from Guild Travel Ltd.
Travel insurance is highly recommended and cover for most journeys and risks can be obtained from Guild Travel Ltd.
Changes to or Cancellation of Your Booking
Cancellations and changes are not usually possible once you have made your booking. All Guild Travel special fares with Finnair / SAS cannot be changed or cancelled, but in the case of some other type of flight tickets, some carriers may refund some of the price you have paid for the tickets. Your right to a refund will be set out in the service provider’s terms and conditions applicable to the particular service you have booked. In most cases carriers will not refund any of the price paid by you, and only taxes and some of the fees can be refunded in case of a cancellation. We will charge a £5 fee per ticket for administering a ticket refund application.
If you wish to alter your flight details or any other any other services you have booked through the website in any way then such alteration may be allowed under the service provider’s terms and conditions. If alteration is allowed then the service provider may levy a charge for this. Please let us know at your earliest opportunity should you wish to alter any of your bookings. In all cases, where changes to your booking are permissible by the relevant service provider, we will charge a £25 fee for administering such changes.
Privacy
As a customer of Guild Travel Ltd, you are in complete control of your travel planning needs. This includes controlling the use of information you provide to us. When you reserve or purchase travel services through this website, we provide information about you to the relevant service provider, or other involved third party to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to Guild Travel Ltd. We do not sell, trade or rent individual customer names or other private profile information to third parties. See also our privacy policy.
Cookies
Cookies are bits of electronic information that a website can transfer to your hard drive to help tailor and keep records of your visit to the site. Cookies allow us to better customise visits to the website to your individual preferences, helping us provide you with the best possible service on our website. Most major websites use cookies and their use is standard on the Internet. Most internet browsers automatically accept cookies but you can change your settings so that you are notified whenever you are sent a cookie.
Flight and Check-in Times
Indicative flight times and check-in times are shown on the website but please note these are subject to change and are for guidance only. Actual flight times will be shown on your flight tickets. We advise that you must check your flight times when you receive your tickets.
Baggage Allowance
Your flight tickets will show your baggage allowance. If you require any further information on baggage allowance please contact the airline.
Meal Requests
We will pass on all meal requests, which you may make at the time of booking to the relevant airline, however, we offer no guarantee that the airline will meet such requests.
Complaints Procedure
Should you be dissatisfied with any of our service and wish to make a complaint, please e-mail our customer service department at the e-mail address shown on the footer of the website. We will endeavour to reply to all such e-mails within 3 working days of receipt by us.
